Our customers
Whether they are transporters of parcels, perishable goods, powder, liquids or concrete, or logs in Indonesia, whether they are craftsmen, landscapers, building and public works contractors, removal professionals, household waste collectors, whether they work in agriculture, fire and rescue, roads, express or refrigerated deliveries, or whether they work in mines in Chile or Ghana, Renault Trucks' customers carry out a mission that is indispensable to our societies.
Some are long-distance and the products they transport travel the whole of Europe, others operate on the scale of a country, a region or just a town and often need to squeeze through its narrow streets or operate in a low-emission zone. Whatever the routes they have to cover, to carry out their mission, operators need a reliable and suitable transport tool.
Efficiency, operational availability, profitability, controlled operating costs, a reduced carbon footprint, safety and comfort - the expectations of professionals are in line with the demands of their business. Renault Trucks offers operators a wide choice of services and innovative vehicles (from 3.1 to 60 t) covering a wide range of transport activities: distribution, construction, heavy construction, long distance.
Satisfaction is the focus
Renault Trucks' absolute priority is the satisfaction of its customers. It is by listening to them, understanding their business, their constraints and their challenges, knowing and taking into account their own clients, and providing support through service and advice that this is sought and established, in a responsible relationship and in a spirit of partnership. Providing the best solution whatever the mission or the technology implemented remains the watchword.
Thanks to a dedicated digital application, Renault Trucks customers can freely give their opinion on their relationship with their Renault Trucks dealer or repairer. They are particularly encouraged to do so when purchasing a new or used vehicle, when taking possession of it, or after a visit to the workshop for maintenance or repair.
The application can be accessed by QR Code or url address, and allows users to answer a questionnaire or express themselves freely in writing or by voice message. Everything is done to facilitate the communication of impressions, questions or complaints. It is also possible to do so anonymously.
To avoid any misunderstandings, everyone expresses themselves in their own language, and the tool automatically translates opinions. This means that customer messages can be easily passed on to Renault Trucks experts, who can provide a precise response to each question asked. They are also passed on to various levels within the company, right up to management, who have access to all comments. In this way, customers become part of the team, since they can express themselves and be heard, unfiltered, regularly and instantaneously.
Renault Trucks undertakes to respond to all questions, suggestions or complaints within 5 working days. Each request is accompanied by a tracking system that enables us to keep this promise. The customer then receives an answer to his questions by the means of his choice: e-mail, telephone or directly in the tool if he has opted for anonymity.
For a transport company, committing to decarbonizing its business is no simple matter.
Renault Trucks supports road professionals throughout their energy transition, by providing strategic input, working with them to set appropriate decarbonization targets, proposing a turnkey solution and monitoring its implementation.
1 - Renault Trucks helps operators to define their project, to study and determine their needs. We bring our knowledge of available solutions and our understanding of the constraints of their business.
2 - Renault Trucks makes a precise diagnosis of the activity after studying the fleet and its missions, as well as the electrical equipment of the operating site. Based on these elements, Renault Trucks provides a complete recommendation, with an implementation plan and a projected reduction in CO² emissions. Our simulation tools facilitate decision-making and activity monitoring.
3 - Renault Trucks works with the entrepreneur to build a new electric mobility ecosystem, including financing, public subsidies, definition and configuration of the complete vehicle with its equipment, bodywork, charging infrastructure and maintenance contracts.
4 - Renault Trucks is the prime contractor for the decarbonization solution: from the installation of the charging infrastructure to the training of drivers and fleet managers. With our network, we support professionals in the operational management of their fleet, thanks to vehicle connectivity. We can monitor charging infrastructure and consumption, recommend routes and optimize maintenance operations.
On the road to low-carbon transport >
Road freight transport
